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First-time customer. Although my area, Santa Clara, is not listed in their "Service Area" page, they list near-by areas, so I called, and they connected me with a handyman promptly and professionally. The handyman, Orlando Linares, called back promptly, and was very flexible about making the estimate and scheduling the work. During the estimation (to replace four damaged ceramic tiles in the back-splash behind the stove), he suggested a small expansion of the work (regrout the whole area, not just the area around the replaced tiles), which we agreed was a better idea. He gave us a reasonable bid, and we scheduled the work. On the day of the work, there was a bit of confusion as to when the work would start, leaving us waiting for several hours. I've knocked off a star for this; everything else about the project was exemplary to exceptional. In the end, Orlando threw in a significant additional task (regrout backsplash behind the sink area, opposite) at no increased price. I would be happy to have Orlando do other work for us.
Jim c. Is very conscientious and resourceful. Thank you.
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